About Guzones
Guzones is a modern commerce platform that allows users
to buy, sell and communicate securely.
By using Guzones, you agree to these terms and conditions.
Shipping & Delivery
Guzones works with different sellers and logistics partners
to deliver orders quickly and safely.
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Local orders (same country) are usually delivered the same day or within 24 hours.
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International orders may take between 3 and 6 business days.
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Delivery times may vary depending on location, weather or customs clearance.
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Guzones may provide order tracking when available.
Refund Policy
Guzones protects users by offering refunds in specific situations.
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M-Pesa refunds are usually processed the same day.
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An order may be cancelled within 30 minutes after being placed.
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A refund may be issued if a product is out of stock.
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Guzones may refund the customer if delivery fails.
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Refunds may be refused in cases of abuse or fraud.
Important:
Refunds are sent back through the same payment method used for the order whenever possible.
Seller Accounts
Sellers must provide accurate information about
their shop, contact details and payout methods.
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Sellers must list only real and available products.
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Fake or counterfeit products are prohibited.
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Guzones may suspend or remove fraudulent seller accounts.
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Sellers are responsible for their product descriptions and images.
User Protection
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Guzones monitors suspicious activities to protect users.
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Users must not use Guzones for illegal activities.
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Violent, hateful or pornographic content is prohibited.
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Guzones may remove any content or account violating the rules.
Conversations & External Payments
Guzones strongly recommends completing payments
and orders directly inside the app.
Warning:
Guzones will not be responsible for scams or money
losses made through external platforms.
Acceptance of Terms
By using Guzones, you agree to follow these terms.
Guzones may update these terms at any time to improve
safety, performance and user experience.